Frequently Asked Questions

Frequently Asked Questions

As parents, you inspect, you verify, you test everything for your baby’s safety. At Pampers®, we understand that you want to know more about the composition of our nappies and production processes. That is why we want to answer these questions in transparency and show you that when it comes to our products’ safety, we leave nothing to chance.

Below are the answers to some of the questions parents have already asked us. If you have any others, don’t hesitate to call our Customer Service at 0800 328 3281 for UK and 1 800 535 124 for IRE (free call and service, Mondays to Fridays from 9 a.m. to 5 p.m).

What do you do to ensure the safety of your products?

All Pampers® products are 100% safe for babies to use. We take 3 key steps to guarantee performance and your baby’s comfort and safety every day:

  • Rigorous selection of the materials, whose safety is validated in collaboration with pediatricians, pediatric dermatologists and toxicologists. Because safe nappies start with safe materials! You can learn more about the selection processes for the materials and find out everything on the components in our products by clicking here for nappies, nappy pants or wipes.
  • Production: a key phase that we control from A to Z. Pampers® makes its nappies exclusively in its own production facilities (located in Europe). And we closely monitor each phase of production to ensure the quality of our products. Each nappy is constantly monitored by cameras and over 500 sensors and we make over 2,000 verifications a day.
  • Constant evaluations for safe, certified nappies that respect baby’s skin. Our nappies, nappy pants and wipes are dermatologically tested and our Pampers® baby-dry™, range has received STANDARD 100 certification from OEKO-TEX®, an independent institute that tests for undesirable substances. It is one of the most stringent certifications for baby products worn close to the skin.

We detail all of these steps on this page of our site. Don’t hesitate to read it to find out more!

Are the materials Pampers® uses safe for babies?

Yes. Pampers® only uses 100% safe materials in its products (nappies, nappy pants and wipes). All of the materials used are subject to rigorous evaluations and strictly comply with the recommendations for safe use of substances from the EU Scientific Committee on Consumer Safety, SCCS/1564/15. Our Pampers® Baby-dry™ range has also been certified by OEKO-TEX®, an independent institute that tests for undesirable substances.

Our researchers work with pediatricians, pediatric dermatologists and toxicologists to validate the safety of the materials selected as well as that of the finished baby products.

Click to find out more about what we put (and what we don’t put!) in our nappies, nappy pants or wipes.

You can also learn more on the Pampers® safety promise here.

How do you choose the materials for your products?

Safe nappies start with safe materials. That is why the materials undergo rigorous selection before being put in a Pampers® nappy. Each component has a specific function and must ensure performance, as well as your baby’s comfort and safety.

Our researchers work with pediatricians, pediatric dermatologists and toxicologists to validate the safety of the materials selected as well as that of the finished baby products.

All of the materials used are 100% safe for your baby and strictly comply with the recommendations for safe use of substances from the EU Scientific Committee on Consumer Safety, SCCS/1564/15.

Click here to find out more about what we put (and what we don’t put!) in our nappies. We detail all of the steps we take to ensure the safety of our products on this page of our site. Don’t hesitate to read it to find out more!

Are the colours used in Pampers® nappies safe for my baby’s skin?

Yes. The colours used in Pampers® nappies are safe, non-irritating pigments whose safety has been carefully evaluated.

Guaranteed to be safe for newborns and children, these colours are used to create cute prints. These colours cannot penetrate the skin, even in case of contact. We do not use colouring agents dispersed throughout Pampers® products.

Did you know? Today, pigments are used in many products like fabrics and toys, paper, chalk and crayons.

You can learn more about Pampers® commitment to 100% safe nappies here.

And to know more about what we put (and don’t put!) in our nappies, just click here.

Do you add chlorine bleach to your products?

No, we use an elemental chlorine free process to purify the cellulose fibers. To find out more about what we put (and don’t put!) in our nappies, click here.

Are Pampers® wipes soft enough for my baby’s skin?

Pampers® products are dermatologically tested and clinically tested to ensure their softness, including on sensitive skin. Studies show that Pampers® wipes help maintain the skin’s neutral pH and are as soft on baby’s skin as a washcloth and water.

Can I safely use Pampers® wipes on my baby’s face and hands?

Yes. Whether at the playground, high chair or changing table, your child can get soiled and Pampers® wipes gently and effectively clean away dirt. Although they are specially designed for nappy changes, Pampers® wipes can be safely used on other parts of the body including the face and during changing. They are all dermatologically tested.

Are Pampers® Sensitive wipes fragrance-free and hypoallergenic?

Yes. Pampers® Sensitive wipes do not contain any fragrance. They are dermatologically tested and it has been clinically proven that they are as soft on the skin as cotton and water.

What is polypropylene and why is it used in my baby’s diapers?

Polypropylene is a soft fiber that contributes to the comfort and performance of Pampers® nappies. Like all of the materials we use, this fibre is totally safe to use. In fact, you can also find it in clothing for babies and adults!

Why use it in nappies? Polypropylene adds softness and comfort to all parts of the nappies that are in contact with baby’s skin: it is an extremely resistant fibre, does not break, and therefore avoids the formation of pilling and friction against the skin. Plus, it is cleverly combined with other parts of the nappy to draw moisture to the absorbent core where it is trapped.

Click to find out more about what we put (and don’t put!) in our nappies or in our nappy pants.

What is petrolatum and why is it used in my baby’s nappies?

Petrolatum is a name that can sound unappealing but it is simply the technical name of commonly used ingredient in everyday lotion products, as explained by ,the head of Pediatric Dermatology at the CHU Hospital of Bordeaux, Dr. Alain Taïeb: “Petrolatum is nothing more than the product known under the popular brand Vaseline®, a safe, inoffensive remedy commonly used in dermatology for over 100 years”. Pampers® nappies contain a small quantity on their topsheet that touches baby’s skin in order to protect it better. The petrolatum we use is pharmaceutical grade purified, fragrance-free and may be used in total safety on your baby. Did you know? Petrolatum is used in many lip balms and baby care products.

To find out more about what we put (and what we don’t put!) in our nappies, click here. Finally, you can read your pack to check the presence of lotion in your nappy.

Why is there adhesive on my baby’s nappy? Is it really safe?

The adhesive used in Pampers® nappies is safe and solvent-free. It is used in nappies to keep the nappy’s materials together and avoid leaks. These adhesives have been carefully tested and evaluated for safe use by babies. Plus, it does not come in contact with your baby’s skin when wearing the nappy.

Click to find out more about what we put (and don’t put!) in our nappies.

Do Pampers nappies contain any of the 26 allergens listed in the EU Cosmetics regulation?

Pampers baby-dry™ nappies, baby-dry™ nappy pants, premium protection nappies and premium protection™ nappy pants do not contain any of the 26 fragrance ingredients - listed in the European Union Cosmetics Regulation – which are considered more likely to cause reactions in (allergy-) susceptible people. To note, the overwhelming majority of cosmetic users will not experience any undesirable effects associated with the presence of these substances. These 26 fragrance ingredients are: Amyl Cinnamal, Benzyl Alcohol, Cinnamyl Alcohol, Citral, Eugenol, Hydroxy-citronellal, Isoeugenol, Amylcin-namyl Alcohol, Benzyl Salicylate, Cinnamal, Coumarin, Geraniol, Hydroxy-isohexyl 3-Cyclohexene Carboxaldehyde, Anise Alcohol, Benzyl Cinnamate, Farnesol, Butylphenyl Methylpropional, Linalool, Benzyl Benzoate, Citronellol, Hexyl Cinnamal, d-Limonene, Methyl 2-Octynoate, Alpha-Isomethyl Ionone, Oak moss and treemoss extract.

What is the OEKO-TEX® certification?

Our Pampers® baby-dry™ range of nappies has been independently tested and certified under the STANDARD 100 criteria by OEKO-TEX®, an independent institute that tests for several hundred harmful substances.

It is one of the most demanding certifications for baby products worn close to the skin. Pampers® baby-dry™ nappies meet the certification’s strictest standards for baby products (product class I). This label is visible on our packs.

Don’t hesitate to call us at 1 800 535 124 for IRE (free call and service, Mondays through Fridays from 9 a.m. to 5 p.m.) if you have any questions or comments on Pampers® products. Thank you!

Pampers safety promise

Our experts in safety

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